We’re available to answer questions, offer advice and hear your suggestions.┬áVisit us at Guest Services and our helpful staff will be happy to assist you with festival information.


Your safety is our priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.


Global Winter Wonderland will be open rain or shine. The festival contains all types of activities, many of which are not dependent upon good weather, including lantern attractions, games, arcades, select rides & ground entertainment. While some rides and shows may close due to rain or wind, they will be opened as soon as the weather clears. Refunds and rain checks are not offered.



Global Winter Wonderland is committed to providing a fun and safe environment for all of our guests, including those with disabilities. For special accommodations, guests with disabilities should contact our Guest Service Center to the right of the Box Office which can be reached at (888) 768-7469 ext. 2.



The Lost and Found is located at the guest service to the right of the box office. International Culture Exchange Group is not responsible for any lost, stolen or broken items. Items will be retrieved when the festival closes and kept at Lost and Found for the duration of the event. For information regarding a lost article, please call (888) 768-7469 ext. 2



You may pick up will call tickets at Guest Services located to the right of the box office. (888) 768-7469 ext. 2


We regret that personal pages cannot be broadcast through the festival, but you can leave messages for other members of your party at First Aid. First Aid can be reached at (888) 768-7469 ext. 3



The Lost Children Area is located at First Aid area in between the Global Stage and Laser Light Show. For information regarding Lost Children please call (888) 768-7469 ext. 3